PMS Integration & Compatibility

Each Grooviz device caches its last-synced configuration locally — branding, channel lineup, menus, and the current guest session remain available on the room TV. Guests can continue watching live TV and OTT (subject to the streaming service requiring its own internet connection) and use the AI concierge and ordering features that don’t depend on a live cloud round-trip. The admin dashboard cannot push new updates to devices while the property’s internet is down, but devices resume syncing automatically when connectivity is restored. New check-ins and checkout clears that arrive during the outage are queued and applied when devices reconnect.

If a checkout clear cannot reach a room device — because the device is offline, powered off, or the network is down — the clear is recorded as pending in the admin dashboard. Staff can see which rooms have a pending checkout clear and can retry the clear manually once the device is back online. Until the clear completes, the previous guest’s OTT sessions remain on the TV; staff can also perform a manual clear by accessing the device directly. The dashboard surfaces pending clears so they are not missed.

Yes. The admin dashboard shows the online/offline status of every paired device, along with any pending checkout clears or configuration updates. Staff can filter by status to see which rooms need attention. This visibility is available at the property level and, for multi-property operators, across all properties from a single login.

Hardware ownership and replacement responsibility are set out in each property’s deployment proposal — the device may be purchased, rented, or bundled, and warranty and replacement terms are agreed per property. Support is provided by the Grooviz team (TekChant Solutions LLP). Standard support hours are Monday-Saturday, 10:00-19:00 IST. Critical-issue escalation is available via the support channels specified in the proposal (phone and email). The exact response-time SLA, after-hours coverage, and escalation path are documented in the service agreement and confirmed before deployment.

Deployment follows a three-phase approach. (1) Assessment: a compatibility check of the property’s TVs and network, followed by a proposal with the deployment plan and commercial terms. (2) Pilot: Grooviz is set up on a small set of rooms to validate the experience in the property’s environment, with hands-on training for front desk and admin staff. (3) Full rollout: the remaining rooms are paired and configured, with refresher training and a go-live check. The pilot and rollout are led by the Grooviz team; training covers the admin dashboard, front desk workflow, and staff app. Ongoing support and refresher training are available after go-live.