Grooviz Docs

Grooviz turns the televisions your property already owns into a connected guest-experience hub — live TV and OTT, an AI concierge, in-room dining and services, live event streaming, and self check-in. Everything is managed centrally from one cloud dashboard, with no hardware replacement required.

These docs cover the four parts of the platform: the in-room TV app, the guest mobile experience, the staff app, and the admin dashboard.

1. 1Plug & Play — attach a small Grooviz device to each existing TV. No new TVs, no rewiring.
2. 2Configure — set up branding, channels, menus, rooms, and services from the admin dashboard.
3. 3Go Live — guests instantly get OTT, the AI concierge, ordering, and live events in every room.

The Grooviz TV App runs on a small plug-in device attached to an existing television, turning it into a connected guest hub. From one interface guests watch live TV and OTT, see a personalized welcome, chat with an AI concierge, order food and services, and continue on their phone.

1. 1Connect the Grooviz device to an available HDMI port on the TV and power it on.
2. 2Connect the network — wired Ethernet is recommended; Wi-Fi is supported.
3. 3Switch the TV to the Grooviz HDMI input and pair the device to its room from the admin dashboard.

Once paired, the device pulls its branding, channel lineup, menus, and room assignment from the cloud — no per-TV configuration needed.

The home screen is the guest’s starting point — a personalized welcome, property branding, and tiles for the features enabled for that room.

• Use the remote’s directional pad to move between tiles and lists.
• Press OK / Select to open a feature; Back returns to the previous screen or Home.
• The focused item is highlighted in the property’s accent color.

• Live TV and IPTV channels are grouped into categories, with optional favorites.
• Supported OTT apps (Netflix, YouTube, Prime Video, and more) are available based on what the property enables.
• Guests sign in with their own OTT accounts; each room’s sessions are isolated from every other room.

Guests ask the multi-lingual AI concierge for information and assistance from the TV, and can continue the conversation on their phone by scanning an on-screen QR code — no app download required.

When enabled, guests browse the menu, add items to a cart, and place food or service requests from the TV. Orders flow to the property’s fulfillment workflow, and guests can track status and view order history for their stay.

When a guest checks out, the device automatically clears their OTT logins, any in-progress cart, and locally stored guest details — so the next guest always starts fresh and secure, with no manual step from staff.

The guest mobile experience is a “continue on your phone” handoff from the in-room TV. Guests scan an on-screen QR code and the Grooviz interface opens in their browser, already scoped to their room. Nothing to install.

1. 1On the room TV, open the Grooviz home screen to reveal the QR code.
2. 2Scan it with the phone camera — the Grooviz guest page opens in the browser.
3. 3Enter the room PIN (available from reception) to access the room-scoped experience.

• View a personalized home with stay details, room info, and check-in/out times.
• Browse dining menus, build a cart, and place food orders.
• Request and book the services the property offers, or reach staff via call / WhatsApp.
• Track live order status while the page is open.

• No app install and no long-lived account — a secure, room-scoped web session.
• The session is tied to the stay and ends automatically at checkout.
• A new scan in a different room resets the experience, so data never carries between guests.

The Grooviz staff app gives your team a fast, focused way to receive and act on guest requests — food orders, service requests, and housekeeping — with role-based access so each person sees only what’s relevant to them.

• Accept or reject incoming requests, with room and guest context attached.
• Role-based access and department routing (kitchen, housekeeping, front desk, and more).
• Escalation across departments so nothing gets missed.
• Order tickets (KOT) and status updates that sync back to the central dashboard in real time.

When a guest places an order or raises a request, it lands with the right department. Staff move it through its lifecycle — accepted, in progress, completed — and every update is reflected instantly for operators on the admin dashboard.

The Admin Dashboard is the central, cloud-based web app operators and IT teams use to manage the entire Grooviz experience across one or many properties — without any on-site visit.

• Welcome screen & branding — logo, welcome message, theme, and content library.
• Channels & apps — live TV / IPTV lineups and which OTT apps are available.
• Rooms & devices — create rooms, group them, and pair devices to physical rooms.
• Food & service menus — categories, items, pricing, availability, and department routing.
• Live events — broadcast an event channel to selected rooms.
• Orders & requests — a real-time queue with assignment to staff.
• Analytics — engagement, orders, requests, and check-in activity.

Access is permission-based: each user sees only the modules they’re entitled to, scoped to the properties they manage. Multi-property operators switch between properties from a single login.

Devices pull their configuration and content from the dashboard, so updates to branding, menus, channels, or room assignments apply centrally and appear on the TVs automatically — no per-TV edits.